Why am I not able to sign in?

  • Check that you are using the correct and valid mobile phone number or email address to sign in
  • If you are signing in with a mobile phone number, check that the country code is correct. Use the following format, for example +60 xxxxxxxx for Malaysian phone numbers
  • If you have forgotten your password, please see I forgot my password, what should I do?
  • If you still can’t sign in, please contact Customer Support.
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